Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, 41 hotels representing over 10,000 rooms in 26 countries. The cities that Mandarin Oriental Hotel Group operate within Asia include: Bangkok, Chiang Mai, Hong Kong, Jakarta, Kuala Lumpur, Macau, Manila, Sanya, Singapore and Tokyo



Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. Group regularly receives recognition and awards for outstanding service and quality management.  The hotels provide 21st century luxury with oriental charm and reflect the best of the place where they are located. Each hotel has its own individual charm with oriental touches that are particularly reflective of Mandarin Oriental’s heritage. The Group work with some of the most respected architects and designers in the world, and are proud that no two projects are the same. Whether in London, Prague, New York or Hong Kong, they want guests to feel that they are truly a part of the city they are visiting, and that the hotels are also admired for their creative design and are embraced by the local community.

The Spas at Mandarin Oriental are havens for contemplation and discovery. Guided by their oriental heritage but influenced by local cultural diversity, the Group has created distinctive concepts with a unique sense of place in every location, with highly sophisticated spa offerings under development at all of the new hotels in the Group’s upcoming portfolio. Each Spa at Mandarin Oriental is designed to offer a complete holistic experience that goes wellbeyond simply delivering massages to tired bodies.  A focus for the Group’s spa experience is the signature “Time Ritual” which encourages guests to book time rather than specific treatments, so that services can be tailor-made to meet specific needs. In addition, Mandarin Oriental offers the unique service of a spa concierge, to provide guests with a resource that understands their health issues and how best to address them therapeutically. In this way it is hoped that the spa also becomes a centre of learning and exchange.

Mandarin Oriental hotels are also renowned for their excellence and innovation in food and beverage, and increasingly the Group is being acknowledged for its continued ability to appoint enthusiastic culinary talent. In Asia, the Group’s flagship property, Mandarin Oriental, Hong Kong is now home to two Michelin starred restaurants. The Mandarin Grill + Bar, a Hong Kong dining institution, where artistic Executive Chef Uwe Opocensky serves a modern interpretation of grill classics and the city’s finest seafood, has retained its one Michelin star. The restaurant joins Pierre on the top floor of the hotel, which achieved two Michelin stars status, and features the bold cuisine of multi award-winning, three Michelin starred chef, Pierre Gagnaire. Meanwhile, Amber at The Landmark Mandarin Oriental, Hong Kong, maintained its coveted two Michelin star status. The restaurant features the innovative and exhilarating cuisine of talented Chef Richard Ekkebus. The Group’s passion for creating memorable dining experiences was recently recognised in the Michelin Guide, with no fewer than nine diverse restaurants from around the world being honoured in the 2011 list. Mandarin Oriental Hotel Group is also known for its creative restaurant and bar design, that frequently deploys the talents of internationally acclaimed architects and interior designers such as Adam Tihany and Tony Chi. Each design remains true to Mandarin Oriental’s stipulations for excellence and attention to detail, while retaining a strong sense of place.

Recognising the technological sophistication of today’s travellers, Mandarin Oriental continues to lead the hospitality industry’s digital revolution, and has invested significant research and effort in supplying hotels with the most advanced technology available. This connectivity is available both in-room and throughout the hotels, while at the same time being highly personalised and easy to use. In keeping with the Group’s heritage of providing personalised service, each hotel has technicians available on site to ensure that both events and equipment run smoothly. Whether assisting with personal laptop issues or with a conference for 500, Mandarin Oriental aims to provide technology that is both efficient and seamless, and which serves to enhance a guest’s stay.